Refund Policy

The Policy of refund

1. The buyer could ask for the refund before the order was completed without any condition.

2. We will fully refund the payment back to the buyer when order couldn't be completed in 72 hours.

3. We won't perform refund in the situation of an order was completed.

4. cardholder is eligible for a refund for 14 days after purchasing a service or a product.

Resolution of order with issues

Because of the wrong information filling by the customer which cause the delay of the delivery, we will contact the customer by email in the first time to help them to correct the information. We will try to email customer while they filled out the order in 24 hours and 48 hours again after the first email sent.

Resolution of shortage in the stock

For the orders those couldn't be completed in time due to the shortage of the stock, we will offer options to help customers to resolve it. And we will refund the money to customers immediately who don't want to wait, but if you can wait a while, we will try our best to restock as soon as possible.

Resolution of other problems

Please contact us at 24/7 Live Chat or email support@buffguru.com if order couldn't be completed in time by any specific circumstance.